Our Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee for Poplar Deliveries

At Flower Delivery Poplar, we take immense pride in delivering exceptional quality and only the freshest flowers to homes and businesses throughout Poplar. As a locally trusted florist, our commitment is to ensure your complete satisfaction from the moment you place your order to the moment your bouquet arrives. We stand behind the freshness and quality of every floral arrangement we create and deliver.

Damaged-on-Arrival Policy

We take great care in the packaging and handling of every order to ensure your flowers arrive in pristine condition. However, in the unlikely event that your order arrives damaged or not as described, please contact us promptly upon delivery. We kindly ask that you provide clear photographic evidence of any damage within 24 hours of receipt. This helps us investigate and resolve your issue quickly and fairly.

Freshness Window

We guarantee that all flowers delivered in Poplar will remain fresh and vibrant for a minimum of five days from the time of delivery, provided they are cared for according to the care instructions included with your arrangement. If your blooms fail to retain their freshness within this window, please let us know as soon as possible so we can investigate and assist.

Refunds & Replacements

Your happiness matters to us. In cases where flowers arrive damaged, wilted, or do not meet our high standards for freshness in Poplar, we offer the following options:

• Full Refund: You may be eligible for a full refund for your order if you notify us of the problem with supporting evidence within 24 hours of receiving your delivery.
• Replacement: Prefer new flowers over a refund? We are happy to send a replacement bouquet at the earliest opportunity, free of charge, to ensure you receive the freshest, most beautiful flowers.

Please note that our returns and refunds policy applies only to issues reported within 24 hours of delivery. Refunds are typically processed via the original payment method and may take several days to appear, depending on your financial provider.

Complaints Process

We always strive to deliver an outstanding service to all our Poplar customers, both private and commercial. If you are dissatisfied with any part of your experience, we encourage you to share your feedback with us. To lodge a complaint, please contact our team with your order details and a clear description of the issue. All complaints are reviewed by our customer care team who will work with you to find a fair and prompt resolution—normally within 48 hours.

Your Trusted Local Poplar Florist

Flower Delivery Poplar has earned a reputation for reliability, quality, and care serving both households and businesses throughout Poplar and the surrounding neighbourhoods. We are grateful for the trust our community places in us, and we are here to ensure your flower experience is second to none—from beautiful blooms to attentive aftercare. Thank you for choosing us for your floral needs and for allowing us to bring a little more joy to your special occasions.